Thank you for choosing Intense Sillage, operated under Chanana's Smart Essentials Private Limited. We take immense pride in crafting premium, high-quality artisanal fragrances. To ensure your luxury order reaches you safely, please review our shipping guidelines below.
1.
Order Processing Time
- All domestic orders are processed within 2 to 4 business days (excluding Sundays and National Holidays).
- Since our premium blends and concentrated oils are handled with meticulous care and packed in specialized materials, certain customized orders or high-demand batches may require an additional 1–2 days.
- Once your order is dispatched, you will receive a tracking link via email/SMS.
2.
Shipping Charges & Delivery Timeline
We ship Pan-India using trusted
logistics partners to ensure secure and break-free handling of glass bottles
and roll-ons.
Note: Delivery timelines are estimates and may vary slightly due to courier delays, extreme weather conditions, or festive seasons.
3.
Packaging & Damaged Goods
Our products (including premium glass
bottles, pumps, and borosilicate roll-ons) are packed securely to avoid leakage
or transit damage.
- If you receive a package that is visibly damaged, tampered with, or leaking at the time of delivery, please do not accept it from the courier partner.
- Take a photograph/video of the damaged parcel and report it to our customer support immediately within 24 hours of delivery.
- Please ensure all shipping details, including the pin code and mobile number, are 100% accurate before confirming your order.
- If a shipment returns to our facility due to an incorrect/incomplete address or unavailability of the recipient after multiple attempts, additional shipping charges may apply to re-route or re-ship the parcel.
4.
Incorrect Address or Undelivered Shipments
5. International Shipping Queries
Our standard checkout currently processes domestic shipments within
India. For international acquisition inquiries regarding our high-concentration
luxury oils, please contact our Private Fragrance Concierge directly
to arrange specialized regulatory freight compliance.
6.
Contact Information
For any tracking issues, bulk shipping queries, or delivery-related concerns, please reach out to us: chananassmartessentials@gmail.com