Thank you for choosing Intense Sillage, operated under Chanana's Smart Essentials Private Limited. We take immense pride in crafting premium, high-quality artisanal fragrances. To ensure your luxury order reaches you safely, please review our shipping guidelines below.
1. Order Processing Time
All domestic orders are processed within 2 to 4 business days (excluding Sundays and National Holidays).
Since our premium blends and concentrated oils are handled with meticulous care and packed in specialized materials, certain customized orders or high-demand batches may require an additional 1–2 days.
Once your order is dispatched, you will receive a tracking link via email/SMS.
2. Shipping Charges & Delivery Timeline
We ship Pan-India using trusted logistics partners to ensure secure and break-free handling of glass bottles and roll-ons.
Note: Delivery timelines are estimates and may vary slightly due to courier delays, extreme weather conditions, or festive seasons.
3. Packaging & Damaged Goods
Our products (including premium glass bottles, pumps, and borosilicate roll-ons) are packed securely to avoid leakage or transit damage.
If you receive a package that is visibly damaged, tampered with, or leaking at the time of delivery, please do not accept it from the courier partner.
Take a photograph/video of the damaged parcel and report it to our customer support immediately within 24 hours of delivery.
4. Incorrect Address or Undelivered Shipments
Please ensure all shipping details, including the pin code and mobile number, are 100% accurate before confirming your order.
If a shipment returns to our facility due to an incorrect/incomplete address or unavailability of the recipient after multiple attempts, additional shipping charges may apply to re-route or re-ship the parcel.
5. International Shipping Queries
Our standard checkout currently processes domestic shipments within India. For international acquisition inquiries regarding our high-concentration luxury oils, please contact our Private Fragrance Concierge directly to arrange specialized regulatory freight compliance.
6. Contact Information
For any tracking issues, bulk shipping queries, or delivery-related concerns, please reach out to us: chananassmartessentials@gmail.com