Return & Refund Policy

4. Return & Refund Policy

At Intense Sillage, we strive to provide our customers with premium-quality artisanal fragrances. Since our products fall under the personal care category, we follow strict hygiene and safety protocols. Please read our policy regarding returns and refunds carefully.

1. Returns & Exchange Eligibility

Due to the consumable nature of perfumes, concentrated luxury oils, and personal care products, we do not accept returns or exchanges if:

The product packaging has been opened, unsealed, or used.
The fragrance profile is simply disliked after opening the product.
The product was purchased during a special clearance, archive, or promotional sale.

2. Damaged, Leaking, or Incorrect Items

We take utmost care in securing our premium glass bottles, borosilicate roll-ons, and luxury packaging. However, if your order arrives damaged during transit, is leaking, or if you received an incorrect variant:

You must report the issue within 24 hours of delivery.
To be eligible for a replacement or refund, you must provide a continuous unboxing video and clear photographs showing the damage or the incorrect item.
Send your proof along with your Order ID to chananassmartessentials@gmail.com.

3. Verification & Approval Process

Once we receive your complaint and visual evidence, our quality control team will audit the issue against our batch records.
If approved, we will initiate a priority replacement of the damaged/incorrect product at no additional shipping cost to you.
In the rare event that a replacement unit is out of stock, a full refund will be processed.

4. Refund Processing Timelines