A: Since we mature and bottle our luxury fragrances in limited batches, we do not use an automated mass checkout system. You can easily secure your selection by filling out our Online Order Form or by messaging our team directly via WhatsApp through our Private Fragrance Concierge.
A: If you need to update your delivery address or change your fragrance selection, please contact us via WhatsApp within 2 hours of submitting your request. Once an order is processed, packed, and handed over to our logistics partners, it cannot be changed or canceled.
A: We handle our premium blends and glass bottles with meticulous care.
- Processing Time: It takes 2 to 4 business days to safely pack your selection in our specialized materials.
- Delivery Time: Once dispatched, your parcel will reach you within 3 to 7 business days depending on your location. You will receive a tracking link via SMS or Email as soon as it leaves our studio.
A: We pack our luxury bottles and borosilicate roll-ons very securely. However, if a package is damaged during transit:
- Do not accept the parcel from the courier partner if it looks visibly broken, tampered with, or wet.
- Take a continuous, unedited unboxing video and clear photographs of the damaged package.
- Email or WhatsApp the proof to us within 24 hours of delivery along with your Order ID, and we will arrange a priority replacement at no extra cost.
A: Our standard checkout is optimized for domestic shipping within India because international shipping of premium liquid fragrances requires specialized regulatory clearances. If you are located abroad, please connect with our WhatsApp studio line directly, and our team will manually arrange a compliant freight option for you.
A: "Sillage" (pronounced see-yahj) is the French word for the beautiful scent trail that a perfume leaves behind in the air when you move. Intense Sillage means our fragrance house—including both our premium spray perfumes and concentrated oils—is specially crafted to project beautifully and leave a memorable, long-lasting impression.
A: To get the absolute best performance and safely enjoy your fragrance, please follow these guidelines:
- Spray Perfumes (contain perfumer's alcohol): These are formulated and designed primarily for use on clothing. Spray them from a distance of 6–8 inches onto your clothes for a clean, long-lasting scent trail.
- Concentrated Roll-on Oils (0% alcohol): These rich, versatile pure oils are designed to be used on both skin and clothing. You can glide them gently onto your pulse points (like wrists or neck) or roll them directly onto your garments.
A: Yes! We use high-quality, cosmetic-grade ingredients under strict quality controls. However, because everyone's skin chemistry and clothing fabrics are unique, please note:
- For Skin Application (Roll-ons): We always recommend doing a small patch test on your inner wrist first to check for any personal skin sensitivities or allergic reactions before regular use.
- For Clothing Application (Sprays & Roll-ons): When applying fragrances to premium, delicate, or light-colored fabrics (like pure silk, satin, or bright whites), we recommend testing a tiny, hidden corner of the fabric first to ensure no oil spots or staining occurs.
A: We use rich, natural raw components in our artisanal blends. Just like fine wine, natural ingredients can naturally vary in color depending on the seasonal harvest and how long that specific batch has been allowed to mature. The luxurious scent profile remains exactly the same!
A: Because our fragrances fall under the personal care category, we strictly follow hygiene and safety protocols. We do not accept returns or exchanges once the product packaging has been opened, unsealed, or used. If you are unsure about a scent profile, please consult our Private Fragrance Concierge for guidance before making a selection.
A: If a replacement unit for a damaged item is out of stock and a refund is approved, it will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet) within 5 to 7 business days. For Cash on Delivery (COD) orders, our support team will reach out to collect your bank details securely for a direct transfer.
A: Our private order desk and support lines are available from 10:00 AM - 21:00 PM (Sun-Sat).
- WhatsApp / Call Concierge: +91 93117 31665 | +91 99106 70999 | +91 89818 10187
- Official Support Email: ✉️chananassmartessentials@gmail.com